Proton account password reset and data recovery

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Password reset and data recovery instructions for Proton Mail and ProtonVPN

Proton accountSince the password set in is used to decrypt data such as messages and contacts stored encrypted, if you forget the password and reset the password, you could not decrypt the data in the past. But now Password reset and data recovery are possible by setting recovery settings in advance.It has become.

Conditions for recovering an account
Register one of the following to reset your password
·mail address
・ Phone numbers that can receive SMS
Register one of the following for data recovery
・ Recovery phrase
-Recovery file
You can use the recovery phrase to reset the password and recover the data at the same time.
See below for how to set up and use Proton Mail
Proton-Mail-icon

Setting up and using Proton Mail for PC

End-to-End Encryptable Open Source Anonymous Email Proton Mail is a free and available anonymous email service provided by Swiss email / VPN provider Proton AG […].

Recovery settings

When using data recovery Registration required in advanceIf you have not registered, resetting the password will leave the data encrypted.

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Proton Mail / Proton VPN Configuration Open and from the left sidebar Reply choose.

Register email address / phone number for password reset

If you forget your Proton account passwordReceive a password reset codeSet your e-mail address or phone number.

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Account recoveryRecovery email address Enter and "Save",Validate now Click

Recovery email addressIs the email address you registered when you created your account.

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A dialog will be displayed, so click "Send confirmation email".

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Of incoming messages Verify email Click to authenticate the recovery address.

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Recovery email address Your email address has been verified.become,Allow recovery with email address Make sure that is enabled.

Recovery phone number

Recovery email address If you set Recovery phone number You don't need to, but you can also register a phone number that can receive SMS.

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Recovery phone number Enter your mobile number and "Save".

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Enter your Proton account password and click "Send".

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Allow recovery by phone number Is enabled.

Recovery phrase / recovery file for data recovery

To recover the data after resetting the passwordRecovery phrase or Recovery file To set.

It is recommended to enable a recovery phrase that allows password reset and data recovery to be performed at the same time.

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Data recovery Of Recovery phraseAllow recovery with recovery phrase To enable.

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When the dialog is displayed, click "Generate recovery phrase".

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Enter your Proton account password and click "Send".

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A recovery phrase will be issued, so store it in a location where you can check it if you need to recover your data.

Click "Download" to download the text file containing the recovery phrase.

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The recovery phrase is enabled.

Recovery file

Recovery phrase If you set Recovery file Is unnecessary, but you can also recover data with a recovery file.

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Click "Download File" in the recovery file proton_recovery.asc Download the file and store it in a location where you can use it if you need to recover your data.

Password reset and data recovery

If you forget your Proton account password and need to recover data such as Proton Mail messages and contacts Recovery phrase To use.

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ProtonMail At the bottom of the login screen Forgot password Click

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Proton account Used in User name Or Recover Proton Mail email address Enter and click "Next".

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Recovery phrase Enter to "Reset Password".

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When the dialog is displayed, "Reset password".

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Set a new password and click "Confirm".

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After updating the password and recovering the data, the Proton Mail inbox opens.

2 password Even when using Recovery phrase When you use, password reset and data recovery are performed at the same time, and after recovery, 2 passwords become invalid.

Use recovery email address / recovery phone number

If you don't need data recovery Recovery file If you only getRecovery email address Or Recovery phone number Reset the password using.

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ProtonMail At the bottom of the login screen Are you in trouble? Click Reset password Select andProton account Used in User name Or Recover Proton Mail email address Enter and click "Next".

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Recovery email address Or Recovery phone number Enter "Send Code".

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Enter the reset code you received and "Reset Password".

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Check the dialog and click "Reset Password".

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After the password is reset, the message cannot be decrypted, so it is displayed in an encrypted state.

Unlock data

Password reset Password before update, recovery phrase, recovery file You can recover your data with.

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Configuration From the left sidebar of Reply Select andData is locked Click "Unlock Data".

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If you want to use the recovery file, select the File tab and select "Browse". proton_recovery.asc Specify the file and select "Data Recovery".

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Existing after data recovery Recovery phrase-Recovery file Will not be available and needs to be updated.

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